Complaints

This section tells you how to complain if things are not right. You have the right to complain if you are dissatisfied with the teaching or any aspect of the service offered to you by The Priory School or your Examination Board.

Complaints About The School

Arrange to speak privately with the member of staff concerned. Choose a time that is convenient to both of you. Remain calm and speak in a polite and thoughtful manner. If you feel unable to do this, or if you are not happy with the response then;

Speak to the Head of Sixth about the matter;

If after following the above stages, you remain unhappy, you have the right to make a formal complaint in writing to the Head Teacher.

Complaints About Teaching

Discuss the matter with your Subject teacher – if you are not happy with the response then;

Discuss the matter with the Head of Department or Head of Sixth.

If after following the above stages, you remain unhappy, you have the right to make a formal complaint in writing to the Head Teacher.

Complaints About Consortium Teaching

Discuss the matter with consortium subject if you are not happy with the response then;

Discuss the matter with the Head of Department or Head of Sixth at your home school;

If after following the above stages, you remain unhappy, you have the right to make a formal complaint in writing to the Head Teacher of your home school.

Complaints About The Examination Board

If you feel that the mark awarded by the Examination Board is incorrect, then you have the right to query this with the Board. This is usually done with the backing of the school and should be discussed with the Subject tutor who will discuss the matter with the Head of Department, Examinations Officer and Head Teacher.